Shipping policy

SUIARA Shipping & Delivery Policy

Thank you for choosing SUIARA. We are dedicated to delivering your footwear with care, transparency, and reliability. This policy outlines everything you need to know about shipping, processing, and delivery for orders within the United States.

1. Order Processing Time

Orders are processed from our fulfillment center during standard business hours.

All orders are subject to verification and quality checks before dispatch.

2. Order Cut-Off Time

Orders placed before 5:00 PM (EST) may be processed the same business day.

Orders placed after 5:00 PM (EST) will be processed on the next business day.

3. Shipping Methods & Transit Times

Total Estimated Delivery Time:

Standard: Processing (1–2 days) + Transit (3–7 days) = 4–9 business days total

• Transit times are estimates and may vary due to carrier delays, weather conditions, or high-volume seasons.
• Deliveries occur Monday to Friday (excluding federal holidays).

4. Shipping Charges

All orders qualify for free standard shipping – no hidden fees or minimum purchase requirements.

5. Delivery Address

• Orders are shipped to the address provided at checkout.
• Please double-check your shipping details before completing your order.

Important: SUIARA is not responsible for:

• Delays or delivery failures caused by incorrect or incomplete addresses
• Orders delivered to an incorrect address due to customer error
• Lost packages confirmed as delivered to the provided address

If you notice a mistake in your shipping address, please contact us immediately at support@suiara.com. We cannot guarantee changes once an order has been processed.

6. Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible:

Email: support@suiara.com

• Before Processing: Changes or cancellations may be possible.
• After Processing/shipping, changes or cancellations may not be possible.

We recommend reaching out promptly to increase the likelihood of accommodating your request.

7. Order Tracking

• Once your order is shipped, you will receive a shipping confirmation email with tracking details.
• Tracking information is typically available within 24–48 hours after dispatch.
• You can track your order directly through the carrier's website using the provided tracking number.

8. Lost or Delayed Orders

If your order is delayed or appears lost in transit, please contact our support team:

Email: support@suiara.com

We will:

• Coordinate with the shipping carrier on your behalf
• Investigate the status of your shipment
• Provide updates as quickly as possible

We appreciate your patience during peak seasons or unforeseen carrier delays.

9. Shipping Destinations

Currently, SUIARA ships to:

United States

For international shipping inquiries, please contact our support team for more information on availability and rates.

10. Customer Support

If you have any questions about shipping, delivery, or your order status, we are here to help:

Address: 199 E Pine Forest Rd, Mount Olive, NC 28365, United States

Phone: +1 984-378-9804

Email: support@suiara.com

Our support team is available to answer your questions and provide assistance whenever you need it.